Terms of Service

Agreement

By purchasing or using Feliz Voice you agree to these terms. If you are signing up for a company, you confirm you can bind it to them.

The service

Feliz Voice answers and handles phone calls for your business using AI voice technology, according to the plan you choose. Features, included minutes and coverage hours are described on our pricing section.

Fees and billing

• A one-time setup fee is charged when you sign up and is not refundable.
• The monthly fee begins one month after sign-up and renews each month until you cancel.
• Usage above your included minutes may require an upgrade or additional minutes. We will notify you before you reach your limit.

Cancellation

There are no contracts. You can cancel at any time and you will not be billed the monthly fee again after cancellation.

Your responsibilities

• Give us accurate business information and keep it up to date.
• Follow the laws that apply to your calls, including any required notice that calls may be recorded or handled by an AI assistant.
• Do not use the service for unlawful or abusive purposes.

Service availability

We work to keep the service available, but we cannot guarantee it will be uninterrupted or error free. AI responses may occasionally be inaccurate, so please review call summaries.

Limitation of liability

To the extent permitted by law, Feliz Voice is not liable for indirect or consequential damages, and our total liability is limited to the fees you paid in the three months before the claim.

Changes

We may update these terms from time to time. Continued use of the service after an update means you accept the new terms.