Refund Policy

1. Key terms

• Activation date: the day we send you the activation confirmation (by email or text message) telling you your receptionist is set up and can receive calls.
• Cancel renewal: stops future charges. You keep your service until the end of the period you already paid for.
• Refund request: asks us to return money under this policy. Cancelling your renewal does not request a refund by itself, so tell us if you want both.
• Request date: the date we receive your email or call. This date, not the date our team reviews it, decides your eligibility and when your cancellation takes effect.

2. 7-day money-back guarantee

• Not happy? Ask for a refund within 7 calendar days of your activation date and we refund 100% of your first payment, monthly or annual.
• We do not deduct setup work, processing fees or the minutes you used.
• It applies once per business, to its first subscription. Renewals, reactivations and plan changes do not restart it.
• After a guarantee refund, your service ends on the day we process it.

3. Before activation, or if we can't deliver

• Cancel before your activation date and we refund your full payment.
• If we can't set up the service you bought, we refund your full payment.
• If we permanently stop providing your service during a paid period, we refund the unused part of that period, calculated by days.

4. Monthly plans

• Your plan renews automatically every month on the same date until you cancel.
• After the guarantee, cancelling stops future renewals and your service continues until the end of the month you paid for. Partial months are not refunded, except as described in this policy or where the law requires it.
• If we receive your cancellation before your renewal date, you won't be charged again. If a delay on our side causes another renewal charge, we refund that charge in full.
• To change plans, contact us. We confirm the new price and its start date before making the change.

5. Annual plans

• Your plan renews automatically every year on the same date until you cancel. You can cancel the renewal anytime and keep your service until the end of your paid year.
• After the guarantee, you can also ask to end early and get a prorated refund:

• Regular monthly price: the monthly price of your plan when you bought the annual subscription.
• We count usage up to your request date, using the real number of days in that billing month. Your service ends at the end of that day.
• The refund is never less than $0, and we never charge you extra for losing the annual discount.
• We subtract any amount already refunded or credited for the same subscription, so nothing is paid twice.
• After 10 months of use, the formula reaches $0. You keep your service until the end of the paid year unless you ask us to close it sooner.

"3½ months" means 3 full months plus exactly half of the days in the fourth billing month. Essential example: $1,970 − (3 × $197) − ($197 × ½) = $1,280.50.

6. Minutes

• Every plan includes a monthly minute allowance, also with annual billing. For example, Essential includes 200 minutes per month, billed annually. It is not 2,400 minutes available on day one.
• Your minutes renew at the start of each billing month. On annual plans, that is the same day each month as your start date.
• Unused minutes do not roll over and have no separate refund value.
• If you use all your minutes, Feliz Voice keeps answering your calls. We don't charge for extra minutes today. If you often go over, we'll contact you about a plan that fits better. Before we ever bill extra minutes, we will tell you the per-minute rate and charge only with your prior authorization.

7. Outages

• If Feliz Voice can't answer your calls for more than 24 consecutive hours because of a problem in our service or our technology providers, you can get a service credit.
• Not covered: problems with your phone carrier or call forwarding, changes made on your side, misuse of the service, or events outside our reasonable control.
• How we measure it: from the moment the outage starts, based on our system records or your report (whichever is earlier), until calls are answered again.
• Credit = (amount you paid for the current billing period ÷ days in that period) × days affected. A partial day counts as a full day.
• Ask for the credit within 30 days of the outage by email or phone. Credits apply to your next bill. If you cancel, we refund them.
• One remedy per period: we don't give a credit for days that are also covered by a refund.

8. Billing errors and taxes

• Duplicate charge: we refund the entire duplicate charge.
• Overcharge: we refund the difference between what you paid and what you should have paid.
• Taxes: if tax was charged, we refund the tax that matches the refunded amount.

9. How to cancel or request a refund

• Email felizvoice@felizautomation.com or call (855) 360-5235. Include your business name and the email you used to pay, and tell us whether you want to cancel your renewal, request a refund, or both.
• We reply within 1 business day and process approved refunds within 5 business days.
• Refunds go back to your original payment method through Stripe. After that, your bank usually takes 5–10 business days to show them.
• Keep your number: if you leave, we help you move your business phone number to your new provider.
• Questions about a charge? Contact us before opening a dispute with your bank. We can usually fix it faster.

10. Earlier purchases

Subscriptions bought before this update keep the refund terms that were in effect when they were purchased. If this policy is more favorable to you, you can choose it instead.